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Adult/Teen Frequently Asked Questions
Registration FAQ
Suitability of Program
Skate Canada Fee
Withdrawing from the program or transferring to another class
Wait List
Missed Classes
Equipment Requirements
Registration FAQ:
I've never registered with ASC before. How do I create an account?
Click on "Login" in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with ASC?”. Fill in the form and follow the instructions for registration.
I registered with ASC years ago, before there was online registration available. How do I register now?
You will need to create a new account. If you have never completed online registration previously, you will be treated as a new member.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
There is an annual $35 Skate Canada Membership fee, which is valid from Sept. 1, 2014 to Aug. 31 2015. Additionally, there is an annual club administration fee paid only once during the season.
I am having troubles registering. Who can I contact for help?
Thank you again for your patience as we transition to this new system. Any inquiries regarding registration can be sent via email to ajaxskatingclub@hotmail.com and one of our board members will respond within 72 hours.
Suitability of the Program:
Do I need to have previous skating experience before signing up for the program?
No. This program is suitable for new skaters as well as those with some experience.
Skate Canada Fee:
If I have registered for more than one program do I need to pay again?
The Skate Canada fee is an annual membership and is only valid from Sept. 1 to Aug. 31 of the following year, regardless of when you join the program. The fee is required by Skate Canada and is not retained by the club. This fee is non-refundable.
Withdrawing from the program or transferring to another class:
What is the refund deadline?
The final refund deadline is the day before the third skating session. The refund will be based on the date of receipt of a written notice. All other refund requests will go to the ASC Board of Directors for review.
How do I withdraw from a course?
Refunds are based on the date of receipt of a written notice, either provided during a CanSkate session or emailed to ajaxskatingclub@hotmail.com and asc_registrar@hotmail.com using our refund form. Provide the your/child’s name, skating day, parent’s name, address, and reason for withdrawal.
If we want to withdraw after the withdrawal deadline, can we get a credit for future lessons?
ASC clearly explains their refund policy and offers sufficient time to try the program before the withdrawal deadline occurs. There are no credit notes provided after the deadline, except in the case of medical withdrawals. For further details, refer to our “Refund Policy”.
Wait List:
If there are no spaces left in a class, do I have to pay to have my name put on a waitlist?
No
How do I put my name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you should click that button, the site will allow you to add a name from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register or remove your name from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and who are on the waitlist for each individual program along with their position on the list.
Will the waitlist be carried forward to the next session?
No. Your name will be kept on the waiting list, without charge, until partway through the session. The lists will then be deleted. Names from the waitlist will not be carried forward to a future session.
Missed Classes:
I had to miss one of my classes. Can I attend another class to make up for the missed class?
No. There is only one Adult session during the week.
If we have an extended vacation planned, can I register for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes.
Equipment Requirements:
Do I have to buy the skates and helmet or are they available for rent?
All participants must provide their own equipment – CSA approved hockey helmet (for all new ASC members until completion of stage 5), skates (figure, hockey, or recreational), gloves.
Do I need a helmet if I can already skate?
Yes. For insurance purposes and safety considerations, all skaters must wear a helmet until the completion of CanSkate stage 5.
If I forget a helmet, are there helmets available that my skater can borrow?
No. All helmets must fit properly to provide adequate protection and ASC cannot provide helmets.
How do I buy skates?
There's no such thing as weak ankles, however, there are many skates being sold with weak ankle support! Pay attention to the thickness of the leather in the ankle area. Look for thick leather in this area. They will mold to the feet over time. You should be able to wiggle your toes and the heel should fit snuggly. A properly fitted skate is usually one size smaller than your normal shoe size. Avoid wearing thick socks. A thin acrylic blend of sock or stocking allows the skate to have a snug fit that allows the toes to be relaxed in the toe box.
Where can I find information on skate and helmet selection?
Review our Equipment Guidelines Brochure for information.
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