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Elite CanSkate Frequently Asked Questions
Registration FAQ
Suitability of Program
Skate Canada Fee
Withdrawing from the program or transferring to another class
Wait List
Private Lessons
Parent Roles
Missed Classes
Equipment Requirements
Child Tax Credits
Registration FAQ:
I've never registered with ASC before. How do I create an account?
Click on "Login" in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with ASC?”. Fill in the form and follow the instructions for registration.
I registered with ASC years ago, before there was online registration available. How do I register now?
You will need to create a new account. If you have never completed online registration previously, you will be treated as a new member.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
There is an annual $35 Skate Canada Membership fee, which is valid from Sept. 1, 2014 to Aug. 31 2015. Additionally, there is an annual club administration fee paid only once during the season.
I am having troubles registering. Who can I contact for help?
Thank you again for your patience as we transition to this new system. Any inquiries regarding registration can be sent via email to ajaxskatingclub@hotmail.com and one of our board members will respond within 72 hours.
Suitability of the Program:
My child is interested in hockey or ringette. Is this program geared only to figure skaters?
This program is geared to figure skaters. For Hockey or Ringette go to Hockey/Ringette for more information.
Does my child have to have previous skating experience before signing up for the program?
Yes. This program is for skaters who have passed badge 4 and are considering a move to the StarSkate program.
What is the coach to Student Ratio?
Group sizes range from 6-10 and are taught by a professional coach with one or more assistants.
Skate Canada Fee:
I paid a Skate Canada membership fee when my child joined the program. Will I have to pay it again?
The Skate Canada fee is an annual membership and is only valid from Sept. 1 to Aug. 31 of the following year, regardless of when you join the program. The fee is required by Skate Canada and is not retained by the club. This fee is non-refundable.
Withdrawing from the program or transferring to another class:
What is the refund deadline?
The final refund deadline is the day before the third skating session. The refund will be based on the date of receipt of a written notice. All other refund requests will go to the ASC Board of Directors for review.
How do I withdraw from a course?
Refunds are based on the date of receipt of a written notice, either provided during a CanSkate session or emailed to ajaxskatingclub@hotmail.com and asc_registrar@hotmail.com using our refund form. Provide the child’s name, skating day, parent’s name, address, and reason for withdrawal.
How do I transfer to another Elite class?
There is no automated system to do that at this time. Please email ajaxskatingclub@hotmail.com and asc_registrar@hotmail.com to request a class day change.
Can I move my child to a different class day for a couple of weeks due to a temporary conflict and then return to the original class day?
No. If there is space available, you can move your skater on a permanent basis, but you cannot move back and forth between class days.
If we want to withdraw after the withdrawal deadline, can we get a credit for future lessons?
ASC clearly explains their refund policy and offers sufficient time to try the program before the withdrawal deadline occurs. There are no credit notes provided after the deadline, except in the case of medical withdrawals. For further details, refer to our “Refund Policy”.
Wait List:
If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist?
No
How do I put my child’s name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you should click that button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register your child or remove them from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my child’s name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.
Will the waitlist be carried forward to the next session?
No. Your skater’s name will be kept on the waiting list, without charge, until partway through the session. The lists will then be deleted. Names from the waitlist will not be carried forward to a future session.
Private lessons:
Can my skater just sign up for private lessons without taking part in any group lessons?
No. We do not offer “private lesson only” Elite sessions, but group lesson members have an opportunity to take 15 minute private lessons (at extra cost) during the warm up portion of the class. Availability is limited.
If my child starts to take the supplemental private lessons, who makes the decision that he/she is ready for the next level?
Once a child begins to take private lessons, the private coach makes the decision to pass a child and parents should talk directly to that coach to get updates.
Where can I get further information about private lessons?
Click here to see a list of all our coaches bio's and contact information.
Parent Roles:
Can I drop my child off for classes and leave the arena?
No. A parent or other responsible adult must be available in Rink 2 during the sessions.
Can I stand on the ice with my child if he/she is uncomfortable?
No. For insurance purposes, only Skate Canada members are allowed on the ice.
Missed Classes:
My skater has to miss one of her classes. Can she attend another class to make up for the missed class?
Members are assigned to specific groups on the day for which they registered and cannot attend a class on another day unless they make a permanent move to that class (only possible if there are spaces available).
If we have an extended vacation planned, can I register my child for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register and cannot request that a space be held for their child.
Equipment Requirements:
Do I have to buy the skates and helmet or are they available for rent?
All participants must provide their own equipment – CSA approved hockey helmet (for all new ASC members until completion of stage 5), skates (figure, hockey, or recreational), gloves.
Does my skater need a helmet if they can already skate?
Yes. For insurance purposes and safety considerations, all skaters must wear a helmet until the completion of CanSkate stage 5.
If I forget a helmet, are there helmets available that my skater can borrow?
No. All helmets must fit properly to provide adequate protection and ASC cannot provide helmets.
Are the molded skates a good option?
No. Because they cannot be “broken in” and are inflexible, they allow the skater less control. Your skater will progress at a slower rate.
How do I buy skates for my child?
There's no such thing as weak ankles, however, there are many skates being sold with weak ankle support! Pay attention to the thickness of the leather in the ankle area. Look for thick leather in this area. They will mold to the feet over time. Your child should be able to wiggle their toes and the heel should fit snuggly. A properly fitted skate is usually one size smaller than your normal shoe size. Avoid wearing thick socks. A thin acrylic blend of sock or stocking allows the skate to have a snug fit that allows the toes to be relaxed in the toe box.
Where can I find information on skate and helmet selection?
Review our Equipment Guidelines Brochure for information.
Child Tax Credits Receipt:
How do I get my tax receipt?
When you register, you will receive a receipt by email. This can be used for your records. Additionally, if you log into the website and select “My Account’ in the top right corner and select “My Order History” you will see any eligible tax receipts for each tax year. Please note: The tax receipts will be issued in the name of the person who made the payment for each participant enrolled in the SMFSC programs.
I cannot find the tax receipt from my original registration. How can I get a new receipt?
You will be able to log into the system at any time and reprint a copy of the receipts.
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