CanSkate Frequently Asked Questions
I've never registered with ASC before. How do I create an account?
Click on "Login" in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with ASC?”. Fill in the form and follow the instructions for registration.
I registered with ASC years ago, before there was online registration available. How do I register now?
You will need to create a new account. If you have not completed online registration previously, you will be treated as a new member.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
There is an annual Skate Canada Membership fee, which is valid from Sept. 1, to Aug. 31. Additionally, there is an annual club administration fee. These fees are paid only once during the year.
I am having troubles registering. Who can I contact for help?
You may call/visit the office during regular hours and someone will be happy to assist. Alternatively please call 905-683-1753 or email email@example.com and someone will respond within 72 hours.
How old should my child be before she/he or she starts skating?
Generally, most children are ready to learn to skate between the ages of 3 and 5. The decision to start them in a program depends on their attention span and their level of interest in skating. It's important to make sure that the skates fit them properly and that their ankles are well-supported.
Does my child have to have previous skating experience before signing up for the program?
No. This program is suitable for new skaters as well as those with some experience.
What is the coach to Student Ratio?
Group sizes range from 5-10 skaters and are taught by a professional coach with one or more assistants.
I paid a Skate Canada membership fee when my child joined the program. Will I have to pay it again?
The Skate Canada fee is an annual fee and is only valid from Sept. 1 to Aug. 31 of the following year, regardless of when you join the program. The fee is required by Skate Canada and is not retained by the club. This fee is non-refundable.
How do I withdraw from a course?
Refunds are based on the date of receipt of a written notice, either provided in person or on the phone during regular office hours or emailed to firstname.lastname@example.org. Provide the child’s name, skating day, parent’s name, address, and reason for withdrawal. Please note that refunds are only offered for medical reasons with a doctor's note, or because the family is moving far away from Ajax.
How do I transfer to another CanSkate class?
There is no automated system to do that at this time. Please email email@example.com to request a class day change, or come visit us in our office during regular office hours.
Can I move my child to a different class day for a couple of weeks due to a temporary conflict and then return to the original class day?
No. If there is space available, you can move your skater on a permanent basis, but you cannot move back and forth between class days.
If we want to withdraw after the withdrawal deadline, can we get a credit for future lessons?
There are no credit provided after the deadline, except in the case of medical withdrawals. For further details, refer to our “Refund Policy”.
If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist?
No, skaters can be placed on the waitlist and no payment is required unless a space becomes available.
How do I put my child’s name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you click that button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register your child or remove them from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my child’s name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.
Will the waitlist be carried forward to the next season?
No. Your skater’s name will be kept on the waiting list, without charge, until the registration deadline passes. The lists will then be deleted. Names from the waitlist will not be carried forward to a future season.
Can I drop my child off for classes and leave the arena?
No. A parent or other responsible adult must be available in Rink 2. Often children need to be excused from the ice to use the washroom. None of our coaches or volunteer board members will escort a child to the bathroom. Parents must be able to see the ice to see if they're needed at ice-level.
Can I stand on the ice with my child if he/she is uncomfortable?
No. For insurance purposes, only Skate Canada members are allowed on the ice.
My skater has to miss one of her classes. Can she attend another class to make up for the missed class?
Members are assigned to specific groups on the day for which they registered and cannot attend a class on another day unless they make a permanent move to that class (only possible if there are spaces available).
If we have an extended vacation planned, can I register my child for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register receive a prorated fee. We cannot hold space for skaters joining later in the season.
Do I have to buy the skates and helmet or are they available for rent?
All participants must provide their own equipment – CSA approved hockey helmet (for all skaters until completion of CanSkate Stage 5), skates (figure, hockey, or recreational), gloves. *see note about skates below - our coaches do not recommend plastic skates.
Does my skater need a helmet if they can already skate?
Yes. For insurance purposes and safety considerations, all skaters must wear a helmet until the completion of CanSkate stage 5.
If I forget a helmet, are there helmets available that my skater can borrow?
No. All helmets must fit properly to provide adequate protection and ASC cannot provide helmets.
Are the molded skates a good option?
No. Because they cannot be “broken in” and are inflexible, they allow the skater less control. Your skater will progress at a slower rate.
How do I buy skates for my child?
There's no such thing as weak ankles, however, there are many skates being sold with weak ankle support! Pay attention to the thickness of the leather in the ankle area. Look for thick leather in this area. They will mold to the feet over time. Your child should be able to wiggle their toes and the heel should fit snuggly. A properly fitted skate is usually one size smaller than your normal shoe size. Avoid wearing thick socks. A thin acrylic blend of sock or stocking allows the skate to have a snug fit that allows the toes to be relaxed in the toe box. Please DO NO buy plastic or adjustable skates for your skater.
Where can I find information on skate and helmet selection?
Review our Equipment Guidelines Brochure for information.